Hale | Cases & Messaging

PATIENT DASHBOARD

Extend access beyond the four walls of the clinic.

The Patient Dashboard allows patients to easily submit new issues, request prescription refills or respond to follow-up from their clinical team including questionnaires, health education materials and messages. Video visit cards ensure that patients always have immediate access to upcoming visits and can join in one tap.

Hale's Patient Dashboard provides a single app for patient communication and engagement.

Native Apps. Smartphone apps for iOS and Android devices unlock enhanced messaging features, remote monitoring options and contextual notifications to improve care quality and satisfaction.

CLINIC DASHBOARD

Mission control for patient engagement.

The Clinic Dashboard offers a centralized view of all patient messaging and activity, shared across your entire team. Notifications keep everyone up-to-date while filtering and case status help optimize your remote workflows.

Powerful dashboard filters allow you to focus on just your patients—or support team members.

App-Switching. Streamlined navigation makes it easier than ever to switch between Hale services and assign workflows to specific users.

CASE THREADS

Get the whole story with shared patient cases.

All patient messaging activity is aggregated in a single view—offering a chronological timeline of messages, questionnaires, photos, videos, and attachments that have been a part of a patient's care. All team members have a shared view of activity and can easily collaborate on care.

All of a patient's cases are accessible in one place, providing a complete picture of current and previous activity.

Scheduled Messages. Write a message, add an attachment and set a date and time—Hale takes it from there.

Internal Messages. Team members can send messages to each other within a case to collaborate or delegate.

PATIENT SNAPSHOT

Connect, enroll & monitor without missing a beat.

Quickly get a holistic view of an individual's activity with the Patient Snapshot—bringing together clinical data, connected device readings, enrolled program status and scheduled appointments all at a glance.

The Patient Snapshot aggregates data from across the platform and integrated services into a single view.

EHR Integration. Chart data—such as conditions, allergies, medications—are presented to support clinical decision-making.

Connected Devices. See detailed longitudinal measurements tracked for patients enrolled in remote monitoring programs.

HEALTH EDUCATION

Support patients with timely health education.

Hale comes pre-loaded with a robust health education library so you can direct patients to helpful health information and more quickly address concerns.

Offer patients high-quality educational information on conditions, medications, procedures and healthy living.

PRE-VISIT AND FOLLOW-UP

Send questionnaires anytime to collect key clinical data.

Team members can send patients questionnaires to complete before or after scheduled appointments to efficiently collect information to support intake, follow-up and ongoing disease management.

Patients complete questionnaires right through the app on their smartphone.

Language Support. Hale supports patients and clinical teams with full multi-language support—English, Spanish, Chinese, Japanese and more.

Hundreds of common implements are at your fingertips to support standard clinical workflows—or customize your own.

Clear summaries are immediately available to clinical team members to quickly assess appropriate next steps.

SCHEDULED MESSAGES

Simplify follow-up with scheduled messages.

Skip the sticky notes, scattered internal reminders and unanswered voicemails regarding patient follow-up with scheduled messages. Write messages and include attachments to be sent at a future date and time so you can get back to work.

Easily schedule follow-up care to be sent at the desired date and time to automatically check in with patients.

Attachments. Scheduled follow up messages can include standard questionnaires to support prescription changes and health education.

Clinical Programs. Multiple scheduled messages can be strung together into a clinical program – spanning days or months.

INTERNAL MESSAGES

Collaborate with teammates behind the scenes.

Internal messages are designed for team members to easily communicate on patient care behind-the-scenes. Messages are sent in the context of Case Threads so clinical users can easily get caught up on context.

Streamline patient navigation and design custom workflows using internal messages.

Custom notifications. Personalized notifications for internal messages means teams can design unique workflows to assign and escalate cases to specific providers.

Patient navigation. Screen and direct patient communication to the right team member for follow-up.

KEY FEATURES AT GLANCE

Cases & Messages.

Seamless collaboration leads to better outcomes.

Team Dashboard

Case Threads

Clinical communication is aggregated in a single view—offering a chronological timeline of messages, questionnaires, photos, videos, and attachments.

Patient
Snapshot

Patient Snapshot brings together clinical data, connected device readings, enrolled program status and scheduled appointments all at a glance.

Health
Education

Hale comes pre-loaded with quality health education content on conditions, medications, procedures and healthy living.

Follow-Up Questionnaires

Team members can send patients questionnaires to complete before or after appointments.

Scheduled Messages

Write messages and include attachments to be sent at a future date and time so you can get back to work.

Internal
Messages

Internal messages are designed for team members to easily communicate on patient care behind-the-scenes.

Contact
Sales

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