Hale Pro: Get Paid for Remote Care
Now it’s easy for providers to request and collect payment from their patients, right through the Hale Health app.

Every day, providers use Hale to connect with and provide convenient care to their patients—wherever they happen to be. Starting today it’s even easier for those providers to get paid for the remote services they deliver through Hale: our new Hale Pro plan now offers a full suite of tools that make collecting payments quick, convenient and secure.

In just a few clicks, clinical teams can create and send detailed payment requests to their patients—who can conveniently review and complete payment right through the Hale Health app on their phone.

Patients have the option of managing their preferred credit cards in the app, or they can take advantage of direct Apple Pay integration to easily authorize charges in a single tap with Touch ID.

Getting started with mobile payments is a snap.

  1. Set your team up on Hale Pro, which includes our full suite of payments tools as well as all of our Premium features. You can learn more about our pricing plans here.
  2. Register your payments account. We’ve worked hard to make setting up your payments account a breeze: in just a few clicks you can provide us with the information needed to accept payments and designate your banking account for deposits. It’s that simple — with no requirement to manage a third-party payment service.
  3. Start sending payment requests. You can immediately start requesting payments for video visits, membership fees, co-pays—or any other service. Patients will receive the request right on their smartphone and can easily review and complete payment. (Even with just their fingerprint through our Apple Pay integration!) Payments are quick, secure and both you and your patients will receive itemized receipts of each transaction.
  4. Get daily transfers to your bank account. Transfers for payments collected through Hale are made every day, on a two-day rolling basis. No need to wait any longer for your funds to be available.

Hale offers practices an intuitive payments dashboard that gives staff full control of collections. In one place you can review all payment requests, send reminders, issue refunds or view transfers.

Interested in learning more about getting paid for remote care? Reach out to us at for more information — or get started by setting up your clinical team for free at